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All estimates are made, and all orders are accepted by the Company subject to the following conditions.
Estimates shall be available for acceptance for a maximum period of 30 days from the date of estimate and may be withdrawn by the Company within such a period at any time by written or oral notice.
Affordable Stairlifts offer a 14-day stairlift cooling-off period
(Custom-made goods or made-to-measure items are exempt from this cooling-off period)
The Customer shall not be entitled to return the goods supplied for any reason other than under the warranty conditions or by the Customer’s statutory rights.
All deposits on custom-made products or fitted stairlifts will be subject to expenses and cancellation charges
The Company will endeavor to deliver the goods as arranged with the Customer, and delivery dates are given as accurately as possible but cannot be guaranteed. The Customer shall not be entitled to cancel the order or to claim damages if the Company cannot deliver on the delivery date arranged within seven working days.
Alterations to the order by the Customer may result in a delay in delivery.
The Company will endeavor to comply with reasonable requests by the Customer for postponement of delivery but shall be under no obligation to do so and may charge the Customers with reasonable storage charges.
The Customer must ensure the provision of the Company of adequate access to the point at which delivery is to take place and other facilities and services necessary to enable the Company to deliver following the Customer’s requirements.
The Customer will be required to sign a checklist on completion of the supplied or installed goods.
Affordable Stairlifts reserves the right to allow 21 working days from tech survey to installation on all bespoke and tailor-made products.
All fitted stairlifts are drilled, cut & tailor-made for each staircase.
You will not be reimbursed or indemnified for any alterations that may have been made to the staircase or the surrounding area, nor for any marks or holes in the carpet/floor caused by the installation and subsequent removal of the stairlift.
If any alteration to the design or specification of the goods ordered is requested by the Customer and agreed upon by the Company, an appropriate alteration in the price for the goods may be made by the Company.
Goods supplied for individual disabled persons at present are not subject to VAT, but VAT may be charged in the event of a change in the law. The Company will require a signed declaration of disability.
The Company reserves the right to alter or change the specification of the goods supplied within reasonable limits without notice to the Customer.