Refund and Returns Policy


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All estimates are made, and all orders are accepted by the Company subject to the following conditions.

Estimates shall be available for acceptance for a maximum period of 30 days from the date of estimate and may be withdrawn by the Company within such a period at any time by written or oral notice.

Return, Refund & Exchange Of The Goods

Affordable Stairlifts offer a 14-day stairlift cooling-off period
(Custom-made goods or made-to-measure items are exempt from this cooling-off period)

  • Made-to-measure or custom-made products will not be exchanged or refunded
  • All refunds will be subject to a fitting, removal & restocking fee if applicable.
  • Stairlifts or goods that have been cut or made to measure require full payment on cancellation minus any installation or fitting costs.

The Customer shall not be entitled to return the goods supplied for any reason other than under the warranty conditions or by the Customer’s statutory rights.

All deposits on custom-made products or fitted stairlifts will be subject to expenses and cancellation charges


The Company will endeavor to deliver the goods as arranged with the Customer, and delivery dates are given as accurately as possible but cannot be guaranteed. The Customer shall not be entitled to cancel the order or to claim damages if the Company cannot deliver on the delivery date arranged within seven working days.

Alterations to the order by the Customer may result in a delay in delivery.

The Company will endeavor to comply with reasonable requests by the Customer for postponement of delivery but shall be under no obligation to do so and may charge the Customers with reasonable storage charges.

The Customer must ensure the provision of the Company of adequate access to the point at which delivery is to take place and other facilities and services necessary to enable the Company to deliver following the Customer’s requirements.

The Customer will be required to sign a checklist on completion of the supplied or installed goods.

Affordable Stairlifts reserves the right to allow 21 working days from tech survey to installation on all bespoke and tailor-made products.

All fitted stairlifts are drilled, cut & tailor-made for each staircase.

You will not be reimbursed or indemnified for any alterations that may have been made to the staircase or the surrounding area, nor for any marks or holes in the carpet/floor caused by the installation and subsequent removal of the stairlift.

Prices And Vat

If any alteration to the design or specification of the goods ordered is requested by the Customer and agreed upon by the Company, an appropriate alteration in the price for the goods may be made by the Company.

Goods supplied for individual disabled persons at present are not subject to VAT, but VAT may be charged in the event of a change in the law. The Company will require a signed declaration of disability.

Dimensions And Technical Data

The Company reserves the right to alter or change the specification of the goods supplied within reasonable limits without notice to the Customer.

Contact Information

Give us a call, send an email, or send us something in the post

    Affordable Stairlifts (Mobility Marketing Services LTD)
  • Euroway House Roydsdale Way
  • Euroway Industrial Estate
  • Bradford
  • England
  • BD4 6SE

Tel Number: 08000 996 994


FAQ – Frequently Asked Question

What is your return policy?
We accept returns within 14 days of purchase, as long as the product is in its original condition and packaging.
How do I initiate a return?
To initiate a return, please contact our customer service team at 0800 208 1065 or send us an email, and we will guide you through the process.
What is your refund policy?
Once we receive your returned product and verify that it meets our return policy requirements, we will issue a refund to the original payment method.
How long does it take to process a refund?
Refunds are typically processed within 10-14 business days from the date we receive the returned product.
What if I receive a damaged or defective product?
If you receive a damaged or defective product, please get in touch with our customer service team immediately at [contact us] page, and we will provide a solution as soon as possible.
Do you offer exchanges?
We currently do not offer exchanges, but you can return your original product for a refund and place a new order for the desired item.
Who pays for return shipping?
Customers are responsible for the cost of return shipping unless the product is damaged or defective.
How will I receive my refund?
Refunds will be issued to the original payment method unless you request otherwise.
Do you offer a warranty on your products?
Yes, we offer a 12 months warranty on our products. Please take a look at the product description or contact our customer service team for more information.
How can I contact customer service?
You can contact our customer service team at 0800 208 1065, or through the contact form on our website. We are available 9am – 5:30pm to assist you with any questions or concerns
Mobility Marketing Services LTD, trading as Affordable Stairlifts, is registered in England and Wales under the company registration number 14171703.
Registered office address: Euroway House, Roydsdale Way, Bradford, West Yorkshire, BD4 6SE
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