01/07/2024

Comprehensive Guide to Handicare 1100 Fault Codes

We know you might already have a Handicare 1100 Stairlift in your home. But for those who don’t, let us introduce you to one of the best stairlifts on the market today.

The Handicare 1100 stairlift is known for being dependable and easy to use. Affordable Stairlifts customise it to fit perfectly on your home's staircase, ensuring a smooth and secure ride whether you're going up or down stairs.

So, if you've recently added a Handicare 1100 stairlift from Affordable Stairlifts or are about to add this fantastic device to your home, you've made a great choice to improve your mobility and freedom.

Well, why not? Stairlifts are meant to make navigating your stairs easier and safer, but they can sometimes encounter issues like any other mechanical device.

So, what will you do if your stairlift has a problem someday?

Don’t worry, you’re not alone! When your stairlift gets into trouble, it will send a message to you in the form of a fault code.

Your critical task is to understand the meaning behind the fault codes on your Handicare 1100 stairlift. This understanding will help you swiftly identify and solve issues, ensuring your stairlift operates smoothly.

How Fault Codes Help You

Fault codes serve as the stairlift's method of alerting you to potential issues. When a problem arises, a specific code appears on the stairlift’s display panel, pinpointing the nature of the issue.

Understanding these codes enables you to address minor problems independently or offer crucial details to technicians for more complex issues. It's your stairlift's way of communicating, ensuring you can maintain its smooth operation effectively.

Your Stairlift's Secret Language: Understanding Its Messages

Let's dive into the most frequent fault codes you might come across with your Handicare 1100 stairlift:

Code Status Description What to Do
[-] Charging The Stairlift is currently charging. Check Toggle Switch: Make sure it's in the correct position.
Inspect Arm Circuit: Ensure there are no obstructions or damage.
[0] Final Limit Activated The stairlift reached the end of its track. Test Each Item: Check the key switch, seat swivel, and safety limits.
Look for Obstructions: Ensure nothing is blocking the track.
Check for Shorts: Inspect for any electrical issues.
[1] Requires Charging The Stairlift needs to be charged. Check Charger: Confirm it's plugged in and turned on.
Drive to Charging Point: Position the lift correctly for charging (1000 & 2000 models).
[2] Off Charge Stairlift is not charging. Verify the Charger: Ensure it's plugged in and operational.
Drive to the Charging Point: Position the lift correctly for charging (1000 and 2000 models).
[3] Top Stop - R/H Bottom Stop - L/H End limits are reached at the top or bottom. Inspect End Limit Switches to ensure they're functioning properly.
Check the Trunnion Guard to look for any issues with the safety mechanisms.
[4] Top PSE - R/H Bottom PSE - L/H The Footrest safety edge is activated. Check Footrest Edge: Look for obstructions or damage.
Ensure Safety: Ensure the footrest operates smoothly.
[5] Bottom Stop - R/H Top Stop - L/H End limits are reached at the bottom or top. Check the End Limit Circuit: Ensure there are no faults or damage.
Inspect the Trunnion Guards: Look for any issues with safety features.
[6] Bottom PSE - R/H Top PSE - L/H Safety edge activated (footrest or chassis). Inspect Safety Edges: Clear any debris or obstructions.
Check Underpan: Ensure it's clear and functioning correctly.
[7] Low Voltage Batteries are low. Drive to the Charging Point: Position the lift for charging (1000 & 2000 models).
Check the Charging Circuit: Ensure it's functioning correctly.
Consider Battery Replacement: If necessary, replace the batteries to maintain performance.
[8] Moving Up - R/H Moving Down - L/H The toggle switch is activated for movement. No Action Required: This is an informational code showing movement direction.
[9] Up Direction - Left Hand Down Direction - R/H The toggle switch is activated for movement. No Action Required: Indicates movement direction for informational purposes.
[A] Hinge Is Open The hinge is not closed correctly. Check Hinge: Ensure it's securely closed and aligned. Operate Safely: Avoid using the lift until the hinge is secured correctly.
[b] Switch Active A switch (toggle, IR, or learn) is active at power on. Check Switches: Look for any issues with the activation switches.
Inspect Circuits: Ensure there are no shorts or electrical problems.
[C] IR Address Fail Infrared address (Dip Switch) mismatch. Reprogram Handsets: Adjust the settings to match the correct configuration.
[d] Relay Not Open (Stopped) The main power relay is stuck closed. Replace Main PCB: Professional repair may be needed to fix the relay issue.
[E] Relay Not Closed The main power relay did not close properly. Check Battery Voltage: Ensure the voltage is sufficient.
Replace Main PCB: A new PCB may be required if voltage is not the issue.
[F] Brake Semiconductor The failed Brake semi-conductor has malfunctioned. Replace Main PCB: Professional repair is needed to replace the PCB.
[g] Brake Not Connected The brake is disconnected. Check Brake: Ensure it's properly connected and functioning.
Safety First: Avoid using the lift until brake issues are resolved.
[H] Relay Not Open (Pre Delay The main power relay closes too early. Replace Main PCB: Professional service is required to address the relay timing issue.
[J] Hinge Interlock Error Error with the hinge interlock switch Replace Hinge Interlock: Professional replacement is needed to ensure safe operation.
[L] Current Limit Exceeded Motor or track has exceeded current limits. Check for Obstructions: Ensure no objects are blocking the track.
Inspect Motor: Look for any signs of wear or malfunction.
[n] Half Speed The stairlift is operating at a reduced speed. Check Reed Switches: Ensure they're properly aligned and functioning.
Verify Settings: Confirm that the dip switch settings are correct.
Monitor Battery Voltage: Ensure batteries are charged and functioning well.
[o] Default Eprom Eprom reset to the default value (flash failure). Replace Main PCB: Professional repair is needed to fix the EPROM issue.
[P] Power Swivel No Reply Powered Swivel did not respond. Activate Toggle: Press and hold the toggle up to activate the swivel.
Check Functionality: Ensure the swivel operates smoothly.
[r] No Charge Current The lift is activated but not charging. Check Power Supply: Ensure the power source is functioning.
Monitor Operation: Confirm the lift is in working order.
[U] No Float Indication A faulty power supply was detected (V1.19 software & later). Check Power Supply: Verify the source and rectify any issues.
Professional Service: Contact Affordable Stairlifts for assistance.
[Y] Main Board Error The main PCB has encountered an error. Replace Main PCB: Professional repair or replacement is necessary.
[.11.] Over Current Over-current detected. Replace Power Pack: Professional repair is required to replace the power pack (motor carriage).
[.8.] Lift Is In Sleep Mode Lift conserving battery power in sleep mode. Activate Toggle or IR: Press the toggle or IR button to wake the lift. Once activated, the Lift will resume normal operation.

Maintaining your Handicare 1100 stairlift

Proper maintenance guarantees that your Handicare 1100 stairlift will work constantly for years. Here are a few tips:

  • Regular Cleaning: Keep the track and seat clean to avoid debris buildup.
  • Battery Care: Charge batteries as suggested and replace as needed.
  • Expert Inspections: Contact Affordable Stairlifts to arrange routine maintenance inspections.
  • Prompt repairs: Address any concerns promptly to avoid any more damage.

Key Takeaways

Knowing the fault codes of your Handicare 1100 stairlift gives you the power to keep it running smoothly. With the tips in this guide, you'll tackle minor problems confidently and know when to call in the pros.

Need more help with your specific stairlift? Contact Affordable Stairlifts—we're here to assist you.

For more details or other stairlift options, visit Affordable Stairlifts or contact our friendly customer support team.

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Mobility Marketing Services LTD, trading as Affordable Stairlifts, is registered in England and Wales under the company registration number 14171703.
Registered office address: Euroway House, Roydsdale Way, Bradford, West Yorkshire, BD4 6SE
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